Terms & Conditions

By booking a service, placing an order, or submitting an inquiry through Weave Concierge, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Booking & Appointments

All appointments must be booked in advance. Same-day availability is limited and not guaranteed. Your appointment is only confirmed once all required booking steps have been completed, including full submission of the required deposit or retainer. Weave Concierge reserves the right to decline or cancel bookings at its discretion.

2. Deposits & Payments

All services require a non-refundable deposit or retainer to secure your appointment date and time. This payment is applied toward your total service balance. Full payment is due at or before the time of service unless otherwise agreed upon in writing. Weave Concierge accepts payment through the methods listed at checkout.

3. Cancellations & Refunds

All deposits and retainers are non-refundable under any circumstances, including cancellations initiated by the client. If you need to cancel your appointment, please notify us as soon as possible. Cancellations made without adequate notice may affect your eligibility to rebook. Refunds are not offered on completed services.

4. Rescheduling

Rescheduling requests must be submitted in accordance with the booking policy provided at checkout or within your service agreement. Rescheduling is subject to availability and is not guaranteed. Deposits are not transferable beyond a single reschedule unless otherwise approved.

5. Late Arrivals

Clients are expected to arrive on time and fully prepared for their service. Late arrivals may result in a shortened service, an additional fee, or a required reschedule depending on the delay and schedule availability. Weave Concierge is not responsible for incomplete results caused by late arrival.

6. Guest Policy

To maintain a calm and professional environment, only the client being serviced is permitted to attend the appointment. Additional guests, including children, are not allowed unless prior written approval has been granted by Weave Concierge.

7. Service Readiness

Clients must arrive appointment-ready, which includes arriving with clean, product-free hair unless otherwise specified for the service booked. Failure to arrive prepared may result in a modified service, an additional preparation fee, or a rescheduled appointment at the client's expense.

8. Custom Wig Orders

All custom wig orders are made to order and are final sale. Orders are not eligible for returns, exchanges, or refunds once production has begun. By submitting a custom wig inquiry and completing payment, you acknowledge and accept the specifications confirmed during the inquiry process. Weave Concierge is not responsible for dissatisfaction resulting from inaccurate or incomplete information provided by the client.

9. Bridal Services

Bridal dates are secured only after all required booking steps and payments have been completed. Bridal retainers are non-refundable. Appointment hours for bridal services may vary based on the scope of the event and will be confirmed at the time of booking. Travel fees, if applicable, will be communicated and agreed upon prior to confirmation.

10. Product Sales & Shipping

All sales on physical products, including ready-to-ship wigs, bundles, and lace, are final. Returns and exchanges are not accepted due to the nature of hair products. Orders are processed within 3–5 business days. Shipping times are estimates and are not guaranteed. Weave Concierge is not responsible for packages lost, stolen, or delayed once they have been handed to the carrier and marked as delivered.

11. Results & Disclaimer

Individual results may vary based on hair type, lifestyle, aftercare, and maintenance habits. Weave Concierge does not guarantee specific outcomes. Clients are responsible for following any aftercare instructions provided. Weave Concierge is not liable for damage resulting from improper aftercare, failure to follow pre-appointment instructions, or pre-existing hair or scalp conditions.

12. Right to Refuse Service

Weave Concierge reserves the right to refuse or discontinue service to any client at any time for reasons including but not limited to disrespectful behavior, failure to comply with policies, or health and safety concerns.

13. Updates to These Terms

Weave Concierge reserves the right to update or modify these terms at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically.

By proceeding with a booking or purchase, you confirm that you have read, understood, and agreed to these terms and conditions in full.