FAQs

Support

Frequently asked
questions.

Everything you need to know before booking, ordering, or inquiring. If your question isn't covered here, feel free to reach out directly.

Services

Each service is tailored to a specific look and maintenance level. Please review the service descriptions carefully before booking. If you are unsure, feel free to reach out before booking.

Yes. Every install is fully customized for a clean, seamless, and realistic finish. The goal is always a result that looks natural, polished, and camera-ready.

Longevity depends on your lifestyle, aftercare routine, and maintenance habits. Following the recommended aftercare guidance will help preserve the quality and lifespan of your install.

Yes. Select services are available for clients who prefer a glue-free or lower-maintenance option. Please reach out to confirm availability for your preferred look.

Please arrive with clean, product-free hair and be fully prepared for your service. Any specific instructions will be communicated prior to your appointment.

Booking & Policies

Appointments are only confirmed once all required booking steps have been completed, including submission of the required booking payment. Your spot is not held until this process is finalized.

No. All retainers and payments made to reserve time are non-refundable. This policy exists to protect the time reserved specifically for your appointment.

Same-day availability is limited and not guaranteed. Advance booking is strongly recommended to secure your preferred date and time.

Late arrivals may affect the service provided or require rescheduling, depending on the delay. Please plan accordingly to arrive on time and ready for your appointment.

All rescheduling requests must follow the booking policy outlined at checkout or within your service agreement. Please reach out as early as possible if you need to make a change.

To maintain a calm and professional experience, only the client being serviced should attend unless otherwise approved in advance.

Bridal Services

Yes. Bridal hairstyling is available for weddings and special occasions. The bridal experience is fully inquiry-based and tailored to each client's vision, timeline, and wedding day needs.

Complete the bridal inquiry form with your event details, location, and desired services. Once your inquiry is reviewed, next steps will be shared based on availability.

Yes. Bridal services are available on-site at your venue or location. Travel details and any applicable fees will be discussed during the inquiry process.

Custom Wigs & Products

Yes. Custom wigs are available for clients who want a tailored, luxury hair solution built specifically for their look, lifestyle, and preferences. Submit an inquiry to get started.

Yes. Premium bundles are available for clients who want quality hair that complements the final result. Visit the shop to view currently available options.

Hair options vary by service. Please review the service details or reach out to confirm what applies to your booking.

Still have a question?
We're here.

If you didn't find what you were looking for, reach out directly and we'll be happy to help before you book.