Policies

Policies

Booking & Store
Policies.

To maintain a smooth and professional experience for every client, please review the following policies before booking a service or placing an order.

Booking Policies Shipping Policy What to Expect
Booking
Booking Policies

Deposits & Retainers

All appointments require a non-refundable booking payment to secure your date and time. Your appointment is not confirmed until the required deposit has been submitted in full.

Late Arrivals

Late arrivals may result in a shortened appointment, an added fee, or a required reschedule depending on the delay and schedule availability.

Rescheduling

All rescheduling requests must follow the booking policy outlined at checkout or within your service agreement. Rescheduling is subject to availability.

Cancellations

All booking payments are non-refundable in the event of a cancellation. Cancellations made without sufficient notice may affect future booking eligibility.

Guests & Children

Only the client being serviced is permitted to attend the appointment unless prior approval has been granted.

Appointment Readiness

Clients are expected to arrive with clean, product-free hair unless otherwise specified. Failure to arrive prepared may result in a modified service or additional fee.

Same-Day Bookings

Same-day availability is limited and not guaranteed. Advance booking is strongly recommended.

Shipping
Shipping Policy

Processing Times

All orders are processed within 3-5 business days of purchase confirmation, not including weekends or holidays.

Shipping Times

Standard shipping typically takes 5-7 business days after processing. Shipping times are estimates and are not guaranteed.

Ready to Ship vs. Pre-Order

Ready-to-ship units ship within the standard processing window. Pre-order units include a turnaround time of 14-20 business working days.

Tracking Information

A tracking number will be provided via email once your order has shipped. Please allow up to 24 hours for tracking to update.

Lost or Stolen Packages

Weave Concierge is not responsible for packages lost or stolen once marked as delivered. Please contact the carrier directly to file a claim.

All Sales Final

Due to the nature of hair products, we do not accept returns or exchanges. Please review all product details carefully before placing your order.

Please Note

All booking payments are non-refundable. By completing the booking process, you acknowledge and agree to all policies outlined on this page. If you have questions before booking, please reach out directly.

Standards
What Every Client Can Expect
01

A Professional Environment

Every appointment is conducted in a calm, focused, and fully professional setting from start to finish.

02

Clear Communication

All booking details and policies are communicated clearly before your appointment so there are no surprises.

03

Quality-Focused Service

Every service is approached with precision and a commitment to delivering a result that feels polished and natural.

04

Respect for Your Time

Appointment times are honored and managed carefully. We ask all clients to extend the same respect by arriving on time.

05

Intentional Customization

Services are never rushed or one-size-fits-all. Every detail is considered to ensure your result is tailored and elevated.

06

A Luxury Standard

From booking to the final finish, the standard at Weave Concierge is rooted in professionalism and an elevated experience.